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Primary Flow

5.0 overall

This company has had their insurances and documents Verified

When you are in need of a Heating and Gas Engineer, give Primary Flow a call today for a friendly chat. I am honest and relia...

Primary Flow Reviews

5.0 overall (out of 24 reviews)

Full Gas Boiler service posted 20/01/2024

Very straightforward arranging the appointment with Tony, he was helpful and clear with communication, flexible about timings, and really reliable in terms of punctuality and doing the job in the time frame estimated. I would recommend his services to anyone looking for a great plumber.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent service! posted 17/01/2024

Excellent service, reliable, quick, no fuss, tidy and good price. 5 stars!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very thorough posted 17/01/2024

My new boiler was installed exactly as quoted. Tony kept us updated every step of the way. He is very professional and knowledgeable. We will use him again. I recommend him

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Fixed leak in shower and came back to fix our guttering and fit a water butt posted 17/01/2024

Very reliable and good price, highly recommended and will definitely use Tony again in the future for anything we need. Thank you

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 4

Value Rating: 5



Efficient Tidy and on time, very polite posted 17/01/2024

Tony Jacobs was efficient in his work drained the system and replaced the new radiator checking all radiators are working efficiently. Carpet was protected with sheets before he started the job in hand. We also called on Tony Jacobs late in the evening on a separate occasion as the boiler was not working. He returned the next day after hours and replaced the part on the boiler. All very efficient and trust worthy. We have no problem in recommending Tony to other people as we have done in the past, very satisfied clients.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent Service posted 27/11/2023

Would highly recommend using Tony, did an excellent job

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 4

Value Rating: 5



Hello there, I have tried to submit a review but y our site won’t accept it. It tells me to complete the highlighted field, which I have done!!! Tony Jacobs, Primary Flow, turned up on time, did a fantastic job including extras, with a willing smile and cheerful word. A joy to have around. He fitted a Qooker tap and a new outside tap for me. I would highly recommend him to anyone! Regards, Constance Turner 07827 296934 posted 06/08/2023

Tony Jacobs, Primary Flow, turned up on time, did a fantastic job including extras, with a willing smile and cheerful word. A joy to have around. He fitted a Qooker tap and a new outside tap for me. I would highly recommend him to anyone! Regards, Constance Turner 07827 296934

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



New bathroom posted 05/08/2023

Very pleased with end result. Extremely professional, neat and tidy. Great workmanship. Highly recommend and will be using the services in the future.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Excellent work posted 11/07/2023

Two showers repaired, kitchen tsp replaced, extractor fan replaced , toilet cistern repaired.All work carried out the time and date booked, bathrooms left tidy afterwards. Very pleased with work done.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional and reliable. posted 23/03/2023

Tony was throughly professional and reliable. He was very helpful on things beyond what he was there for and we're already planning to use him for other work

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional and took time to explain the works necessary to solve the issue. posted 29/11/2022

diagnosed and fixed the issue, based on understanding the issues I was having and his own investigations, clean and tidy worker, would highly recommend.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



First Class Work posted 26/10/2022

Completely refitted bathroom after gutting it. Top Job done we are really happy with Tony’s work. He always arrived on time, kept us updated and cleaned up every night. All the annoying questions we asked he answered and kept us up to date all the way through

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Beautiful new bathroom posted 26/09/2022

Tony fitted a new bathroom and a new boiler or us. He is very professional and explained all the options to us and gave good advice. He worked hard from start to finish and never left without tidying up first. We are extremely pleased with the end result and would not hesitate to use him again. In fact, he is coming back in the new year to fit new radiators for us. Definitely recommend.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Professional and kept me informed throughout posted 04/04/2022

• New radiator • Replacement radiator • Replacement radiator valves • Nest Smart Thermostat installation • 3 port valve head replacement Tony was able to fit me in at short notice, as there was a small window before other works were going ahead in the house. The work done was to a high standard and within good time. He was professional and kept me informed throughout. I will absolutely use him again with any future plumbing or heating issues. Great service!

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 4



Excellent professional friendly service posted 03/03/2022

Very professional and friendly service. Tony organised all of the trades that we needed and over saw all of the steps to create our new bathroom.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Pleased with the response to call out. posted 03/03/2022

Changed 2-port zone vale in loft. Problem solved. Perfect *****

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Pleasant and friendly engineer. posted 03/03/2022

Had a boiler service. Fitted a new burner seal. Also fitted a central heating magnetic filter. Tony explains everything to you and all the choices. No pressure or unnecessary work. A fair and honest tradesman

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



A pleasant all round experience posted 03/03/2022

Tony fitted from scratch an ensuite shower room. Was originally a walk in wardrobe. He made the arrangements for a tiler to quote me for the tiling. Tony did a fantastic job of the ensuite. I was so pleased with the outcome. It was a clean and professional job.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Friendly and efficient experience. posted 03/03/2022

Had boiler service and a Surestop fitted. Tony is a first class experienced tradesman. Have used before and will carry on doing so

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very professional and thorough work posted 29/10/2019

Tony kept us informed at all stages and did a very competent job. All work carried out professionally and competently.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very thorough, neat,tidy job. posted 25/09/2019

Tony was excellent. Kept me informed from start to finish in a very professional manner. The work was completed as requested and in a very thorough way. All tests were carried out on completion and we are happy with the work done.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very proffesional posted 19/07/2019

Wet room was completed in good time replaced wall and floor tiles. New shower put in with extractor fan.towel radiator, sink and toilet .

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Very experienced posted 26/06/2019

Very trust worthy and polite, willing to share information on what the procedure he was carrying out. Clean and tidy uses his own vacuum.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Boiler repair posted 19/06/2019

Diagnosed problem quickly. Collected a new circuit board from supplier and replaced same day. System up and running. No further issues. Overall a pleasant and friendly experience. Clean and tidy worker.

5/5

Time Management: 5

Friendly Rating: 5

Tidiness: 5

Value Rating: 5



Primary Flow Contact Details

Mobile Phone: 07813586111

Website: www.primary-flow.com

Address: Gravesend, Kent , DA12 4AR